Charting The Way to a Healthier Rhode Island

User Agreement and Terms of Use

CharterCARE Health Partners MyCARE Info
Patient Portal User Agreement Policy and Procedures
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Patient Agreement to Abide by Terms of Use
The CharterCARE Health Partners MyCARE Info patient portal offers secure viewing of portions of your electronic medical record ("EMR") as a service to you. By signing the Agreement to Abide by the Terms of Use, you accept the risks and agree to follow Terms of Use, as described below. I. Terms of Use General Policies and Procedures The MyCARE Info patient portal is not a method by which CharterCARE Health Partners or you may communicate emergency medical information. If you experience a medical emergency, please dial "911." The MyCARE Info patient portal offers the following functions Communications May Become a Part of Your Medical Record The MyCARE Info patient portal is not, at this time, setup to facilitate email communication between you and your CharterCARE provider(s). Privacy Response Time Medical Advice and Information Disclaimer The MyCARE Info patient portal may from time to time include information posted by CharterCARE Health Partners in the form of news, opinions, or general educational materials that should not be construed as specific medical advice or instruction from CharterCARE Health Partners or any physician, group practice or practitioner. The information posted by CharterCARE Health Partners on the MyCARE Info patient portal should not be considered complete, nor should it be relied on to suggest a course of treatment for a particular individual. You should always seek the advice of your physician with any questions you may have regarding a medical condition and you should never disregard medical advice or delay in seeking it because of something you may have read on the MyCARE Info patient portal.

In accessing information through the MyCARE Info patient portal, you agree not to hold CharterCARE Health Partners, its physician practices, physicians, providers or any of its staff, in any way liable or responsible to you for use, modification, suspension, or disruption of the MyCARE Info patient portal.

II. MyCARE Info Patient Portal Guidelines and Security How our Secure Patient Portal Works
The MyCARE Info Patient Portal is a webpage that uses encryption and other security measures designed to keep unauthorized persons from reading communications, information, or attachments. Secure information is designed to be read only by someone who knows the right password or pass-phrase to log in to the MyCARE Info Patient Portal site. Availability of the Patient Portal Access to this secure MyCARE Info Patient Portal is an optional service, and may be suspended or terminated at any time and for any reason. How to Use our Patient Portal
  1. Request access from CharterCARE Health partners or self-enroll* on mycareinfo.chartercare.org. To register you must be at least eighteen (18) years old. *Please Note: In order to self-enroll you will need to have provided Registration with your email address and to know your Medical Record Number. If you do not know this information, please fill out a ‘Request for Access’ form on mycareinfo.chartercare.org.
  2. Review this MyCARE Info Patient Portal User Agreement and electronically submit the Agreement by clicking Accept. *Note: If enrolling electronically, by selecting “Accept” you are indicating that you have read and fully understand the User Agreement, therefore creating an electronic signature of acceptance.
  3. After this Agreement to Abide by the MyCARE Info Patient Portal Terms of Use is completed or accepted, you will be able to access your MyCARE Info account online.
  4. If CharterCARE Health Partners helps you enroll while you are on one of our campuses, you can expect to see a “Welcome” email. This email will include a one-time username and password. Once logged into the MyCARE Info patient portal, you will be prompted to change your password to something only you will know. This is essential to ensure your information remains secure and private.
  5. After the above is completed you will be ready to use the MyCARE Info patient portal.
Available Components Homepage: Allows you to view the following components of your medical record.

Health Record: Allows you to view information entered into core parts of your electronic health record (e.g. allergies, lab results, radiology reports, medication lists, and visit history, etc…). These are available for you to review and check for accuracy as well as to print for other providers or to keep for your records. If needed, you may obtain a full copy of your electronic health record by contacting Medical Records at 401-456-2555 *Note: Certain documents will not be available for viewing via the MyCARE Info Patient Portal at this time.

Medications: Allows you to view your current and past home medications entered by your provider or clinical staff during a hospital stay or visit.

Appointments: Allows you to view your upcoming scheduled appointments. Please note, Roger Williams Medical Associates (CCHP Physicians LLC) office appointments will not be included here.

Profile: Contains your demographic information, insurance and personal contacts. Allows you to view and request changes to your information. Please note, changes will need to be approved by Medical Records and in some cases, this may require proof of changes.

Protecting Your Private Health Information and Risks This method of viewing information through the MyCARE Info patient portal is designed to prevent unauthorized parties from being able to access or read messages while they are in transmission by using encryption. Other security measures protect information maintained within the MyCARE Info patient portal site, such that the website for the MyCARE Info patient portal has a trusted site certificate, which is viewable from your browser’s task bar. (You can learn more about trusted sites by going to http://windows.microsoft.com and searching: “When to trust a website.”)

Keeping messages secure depends on two (2) additional factors: (a) the secure message must reach the correct email address, and (b) only the authorized individual must be able to get access to it. Only you can make sure these two (2) factors are present.

We need you to make sure that we have your correct email address and are informed if it ever changes. You also need to keep track of who has access to your MyCARE Info patient portal account, so that only you or someone you have authorized can see messages received or other information in your MyCARE Info patient portal. You should protect your MyCARE Info login information from anyone whom you do not want to access your MyCARE Info account and notify us immediately of any unauthorized use of your login information or if you believe that your login is no longer confidential.

We will not send protected health information by regular email. Even with these security measures, we cannot guarantee the confidentiality, security or integrity of MyCARE Info patient portal information. To the fullest extent allowed by law, you agree to not hold CharterCARE Health Partners, its physician practices, its physicians, providers or any of its staff liable for network infractions.